Frequently asked questions
Sunday to Thursday 10 AM - 6:30 PM EST | Friday 10 AM - 1:30 PM
Shipping and Returns
What is your Returns Policy?
Most new, unopened items may be returned within 30 days of delivery for a full refund.
Who pays for return shipping?
If the return is the result of our error (for example, you received the wrong item or a defective product), we will cover the return shipping costs.companies we use, all weights will be rounded up to the next full pound.
Are there any items that can't be returned?
All custom-embroidered or embossed items are final sale and not eligible for return, exchange, or refund.
Sukkah Decorations, Sukkah Posters, and Sukkah Murals are non-returnable.
How long will it take to receive my refund?
You can expect your refund within approximately four weeks of giving the package to the return shipper. This timeframe includes:
- 5–10 business days for the return to reach us.
- 3–5 business days for us to process the return.
- 5–10 business days for your bank to finalize the refund.
In many cases, refunds are processed more quickly.
How do I start my return?
Please contact us with your order number and details about the product you wish to return. We will provide instructions promptly.
Do you ship internationally?
Yes, we can ship to virtually any address worldwide. Please note that certain products may be subject to restrictions and cannot be shipped to international destinations.
How are shipping costs calculated?
Shipping rates are based on the weight of the items. Product weights are listed on each product detail page. In line with carrier policies, weights are rounded up to the next full pound.
When will I receive my order?
Shipping and delivery estimates are provided at checkout, based on product availability and the shipping method you select. Estimates may also appear on the shipping quotes page before you finalize your order.
Contact and Stores
I have a question/an idea. How can I get in touch?
We'd love to hear from you! Please reach out on our contact page. You can also give us a call at (718) 436-0707.
Where are you located?
Our store addresses are listed on our about page.
What are your store hours?
Our stores are open from approximately 10 AM to 6:30 PM on Sunday and weekdays, and 10 AM - 1:30 PM on Friday. Visit an individual store’s location to view hours.
